ABSTRACT
For several years Food Delivery Business has been growing strongly both in Italy and internationally, but during the 2020 global COVID-19 epidemic, there was an even stronger increase because the benefits of online food delivery were evident, as it facilitated consumer access to prepared meals and allowed restaurant workers and suppliers to continue to operate. This research work focuses on a very particular type of food delivery, namely the one that deals only with deliveries of healthy food and superfoods. Large companies and Healthy Food Delivery (HFD) startups have different operational models and ways for service provision than traditional Restaurant Delivery systems. These are complex and non-linear mechanisms and for this reason they have proved to be interesting to analyze. The authors of this paper use a qualitative approach through multiple case studies to obtain a detailed description. A framework has been established to observe the different entrepreneurial initiatives from different perspectives. © 2022 IEEE.
ABSTRACT
There has been rapid progress in local government websites, especially in terms of services provision and resident engagement. The assessment of local government websites can help to ameliorate effectiveness of municipality services and be used as a mechanism to understand the critical needs of residents. To this end, our research is focused on assessing features of local e-Government development in some of the largest cities worldwide based on their responses to a questionnaire. The findings are discussed suggesting possible ways to improve the level of local e-Government development. An examination of responses for 42 cities reveals that e-Government is prominently practiced. The results indicate that local governments organise their web presence and service provision applying a variety of e-Government strategies based on their needs and priorities. They mainly align with the national legislation covering e-Government regulations. Online services provision, usage and citizens' satisfaction need more systematisation. Social media platforms are tools with an increasing application perspective, especially in residents' engagement in decision-making. COVID-19 initiatives provided a pathway on how to apply technologies, in a relatively short time period, facing critical situations. Emerging technologies provide tools that can be used to solve critical urban problems. Finally, the present study contributes towards an ongoing discussion for the development of a common worldwide assessment scheme that would measure the level and sophistication of local government digital development. © 2022 ACM.
ABSTRACT
Revolution 4.0, which all enterprises have to face, may affect entire industries, changing the way of design, production, delivery and payment for goods or service provision process. One of the major changes, that is required, is full automation and digitization of processes and the use of electronics and information technology. A large increase in interest in e-services can be observed, which is related not only to the digitization of society, but in the last year to the Covid-19 pandemic and the related restrictions. The service sector is dominated by small and medium-sized enterprises (SMEs), for which the digitization process is often more difficult, mainly due to small financial resources. The aim of the paper was to assess the readiness of enterprises from the SME sector to digitization of service provision process. The survey allowed to indicate what is the knowledge about digitization of service provision process among respondents, what types of solutions related to digitization are implemented in their enterprises and what is the status of their implementation. Additionally, the respondents indicated the advantages of the digitization of service provision process. The research allowed to indicate the level of advancement of digitization in service enterprises of the SME sector. © 2022 The Authors. Published by Elsevier B.V.